Support centre
Technical and order support.
Find manuals, delivery guidance and order policies, or ask about your model.
Technical Resources
Request drawings, manuals and model-specific information.
Shipping & Delivery
EXW, FOB and DDP project terms, wooden-case packing and claims guidance.
Warranty, Returns & Claims
Routes for manufacturing concerns and delivery damage.
Policies & terms
Privacy Policy
How inquiry and website data is handled.
Terms & Conditions
B2B order, quotation and custom project terms.
Cookie Policy
Consent choices and website cookies.
Common questions.
What is the minimum order?
The minimum order is one unit. Sample pricing is negotiated for the selected model and supplied configuration.
Does RX include Wi-Fi or App control?
SXRX currently uses on-unit and remote controls, without Wi-Fi or App connection. SXKT-001 includes a touchscreen, remote and Android App; use the instructions for the selected family.
When will a custom order be ready?
Timing depends on quantity, drawing approval, deposit and the accepted order. Use the production and delivery timing confirmed in the written quotation.
Which delivery arrangements can I discuss?
Wooden-case packing and sea, air or land transport are available for discussion. EXW, FOB or DDP and the named place are confirmed for the actual route.
Which warranty period applies?
Warranty coverage and duration follow your sales agreement and product documentation.
What helps resolve an operating question?
Email sales@sxfireplace.com with the model, order reference, displayed condition, installation context and clear photos or video. Stop unsafe use; do not bypass protections.
Ask for project support.
Send the model, installation details and destination market.