From our factory to your project.
Production, packaging and delivery are confirmed around the product configuration, destination and agreed trade term.
Discuss delivery terms
Configuration, destination and service scope are confirmed per quotation.
EXW, FOB or DDP applies only where it is confirmed with the named place and agreed services.
Preserve labels, packaging and photographs if delivery damage is visible.
EXW, FOB or DDP, confirmed in writing.
The accepted quotation defines the named location, included services and responsibilities. Availability depends on the product, route and destination.
EXW For buyer-arranged collection
EXW is discussed with a named place and the agreed collection arrangements. Confirm loading, export handling, transport and insurance responsibilities in the quotation before collection.
FOB For buyer-nominated freight
FOB applies only where stated in the accepted quotation, including the named port and Incoterms® version. Forwarder and export-document requirements must be confirmed before dispatch.
DDP For selected door-to-door routes
DDP is available only for the country, address and clearance conditions confirmed in the quotation. Duties, taxes and exceptional local charges can change availability or price.
A clear handover at every stage.
- 01
Confirm
Configuration, deposit, technical details, delivery address and trade term.
- 02
Produce & inspect
Lead time begins after approvals. Products are checked and packed for the agreed transport method.
- 03
Dispatch & receive
Tracking or freight documents are shared. Inspect the delivery promptly and preserve packaging evidence.
Check the handover before packaging is discarded.
Package Packaging
Products use wooden-case packing. Packed dimensions and measured weights are confirmed for the actual order and route.
Route Tracking
Sea, air and land transport can be discussed. Availability, tracking and milestones depend on the carrier, route and service level.
Evidence Damage reporting
Photograph visible damage, labels and packaging before disposal and report it promptly.
Keep the product, packaging and carrier documents available until any transport concern has been reviewed.
Use the order support information to prepare a delivery concern with the product and shipment references.
Ask for a project-specific delivery quotation.
Share the model, quantity, destination and preferred delivery arrangement.
Delivery details
SXFireplace can serve Europe, Australia, the Middle East and North America, subject to the accepted route and order. Cargo insurance and responsibilities should be recorded with the trade term; email transport concerns with evidence for a response within three days.