Shipping & delivery

From our factory to your project.

Production, packaging and delivery are confirmed around the product configuration, destination and agreed trade term.

Discuss delivery terms
SXFireplace factory assembly floor with stainless-steel fireplace components
Jiangsu production · Project-based dispatch
01Project-specific

Configuration, destination and service scope are confirmed per quotation.

02Written trade term

FOB or DDP applies only where it is stated with the named location.

03Document the receipt

Preserve labels, packaging and photographs if delivery damage is visible.

Trade terms

FOB or DDP, confirmed in writing.

The accepted quotation defines the named location, included services and responsibilities. Availability depends on the product, route and destination.

FOB

For buyer-nominated freight

FOB applies only where stated in the accepted quotation, including the named port and Incoterms® version. Forwarder and export-document requirements must be confirmed before dispatch.

DDP

For selected door-to-door routes

DDP is available only for the country, address and clearance conditions confirmed in the quotation. Duties, taxes and exceptional local charges can change availability or price.

Delivery workflow

A clear handover at every stage.

  1. 01

    Confirm

    Configuration, deposit, technical details, delivery address and trade term.

  2. 02

    Produce & inspect

    Lead time begins after approvals. Products are checked and packed for the agreed transport method.

  3. 03

    Dispatch & receive

    Tracking or freight documents are shared. Inspect the delivery promptly and preserve packaging evidence.

Receiving

Check the handover before packaging is discarded.

Package

Packaging

The packaging method is matched to the product and agreed shipping route.

Route

Tracking

Availability and milestones depend on the carrier, route and service level.

Evidence

Damage reporting

Photograph visible damage, labels and packaging before disposal and report it promptly.

Receiving reminder

Keep the product, packaging and carrier documents available until any transport concern has been reviewed.

Plan your route

Ask for a project-specific delivery quotation.

Share the product configuration, destination and preferred delivery arrangement so the available term can be confirmed in writing.