Last updated: August 23, 2026

This Privacy Policy explains how Yangzhou Shunxin Intelligent Technology Co., Ltd. (扬州舜鑫智能科技有限公司), trading as SXFireplace (“SXFireplace,” “we,” “us,” or “our”), collects, uses, stores, and shares personal information when you visit sxfireplace.com, submit a project inquiry, request a quotation, purchase products, or otherwise communicate with us.

1. Company and contact information

Legal company name: Yangzhou Shunxin Intelligent Technology Co., Ltd. (扬州舜鑫智能科技有限公司)
Trading name: SXFireplace
Business registration number: 91321023685315696U
Address: No. 180, Private Industrial Cluster, Suzhong Trade City, Anyi Town, Baoying County, Yangzhou City, Jiangsu Province, China 225800
Email: info@sxfireplace.store
Phone / WhatsApp: +86 189 1214 7853

2. Information we collect

Depending on how you interact with us, we may collect your name, company name, business email, telephone number, country or region, billing and shipping address, product or fuel type, project type, estimated quantity, target timeline, technical requirements, drawings, PDF or CAD files, reference photographs, quotation and order history, payment confirmation, delivery information, and the contents of your communications with us.

We may also collect technical and usage information automatically, including IP address, browser and device type, operating system, referring page, pages viewed, approximate location, cookie identifiers, and interactions with the website.

3. How we collect information

We collect information directly from you when you complete a form, request a quotation, place an order, create an account, contact us, or upload project files. We also collect limited information automatically through cookies, server logs, analytics tools, security services, and similar technologies. Service providers may provide us with information needed to process payments, deliver products, prevent fraud, provide customer support, or measure website performance.

4. How we use information

We use personal information to respond to inquiries; prepare quotations; assess technical feasibility; support OEM, ODM, architectural, hospitality, and distribution projects; manufacture and deliver products; process payments and orders; provide after-sales and warranty support; maintain accounts; improve website performance and security; prevent fraud; send requested or consented communications; and comply with legal, accounting, tax, customs, and regulatory obligations.

5. Legal bases

Where applicable law requires a legal basis, we rely on performance of a contract or steps requested before entering a contract, compliance with legal obligations, our legitimate interests in operating and protecting our business, and your consent where consent is required. You may withdraw consent at any time without affecting processing already carried out lawfully.

6. Cookies and analytics

This website uses cookies and similar technologies required for WordPress, WooCommerce, security, language preferences, forms, and other site functions. With consent where required, we may also use Google Site Kit, Google Analytics, PageSpeed Insights, advertising or measurement services, and other analytics technologies to understand traffic and improve our services. You can manage non-essential cookies through the cookie banner, where available, or through your browser settings. Blocking essential cookies may prevent some site functions from working.

7. Forms and uploaded project files

Information submitted through WPForms or other inquiry forms is used to review and respond to your request. Uploaded drawings, CAD files, PDFs, specifications, and photographs may contain confidential or personal information. Please upload only material you are authorized to share and avoid including unnecessary sensitive personal data.

8. Orders and payments

If online purchasing is enabled, WooCommerce and payment providers such as Stripe, PayPal, WooPayments, or other selected providers may process transaction and payment information. Complete card details are generally processed directly by the payment provider and are not stored by us. Each provider processes information under its own privacy terms.

9. How we share information

We may share information with website hosting, form, email, analytics, security, payment, manufacturing, warehousing, freight forwarding, customs clearance, delivery, customer support, accounting, legal, and technical service providers only as needed for their services. We may also disclose information when required by law or a valid government request, or in connection with a merger, restructuring, sale, or transfer of the business. We do not sell personal information for money.

10. International transfers

SXFireplace operates from China and serves international customers. Personal information may be processed in China and in countries where our hosting, analytics, payment, logistics, or other service providers operate. Where required, we use appropriate contractual or legal safeguards for international transfers.

11. Data retention

We keep project inquiries, quotations, and related files for up to three years after the last meaningful contact, unless a longer period is needed for an active project, warranty, dispute, or legal claim. Order, payment, tax, accounting, customs, and shipping records may be retained for up to seven years or longer where required by law. Website security logs are generally retained only as long as needed for security and troubleshooting. Analytics retention depends on the applicable Google or service configuration. When information is no longer required, we delete or anonymize it where reasonably practicable.

12. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no method of internet transmission or electronic storage is completely secure. Do not send highly sensitive information through unsecured channels.

13. Your privacy rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or an opt-out from certain advertising activities. These rights may be subject to legal exceptions. To make a request, email us and include your name, country or region, relevant order or inquiry number, and the nature of your request. We may need to verify your identity.

14. Children’s privacy

Our products and B2B project services are not intended for children, and we do not knowingly collect personal information from children below the age required by applicable law. Contact us if you believe a child has submitted information so we can review and delete it where required.

15. Third-party links

Our website may link to third-party websites or services. We are not responsible for their privacy, security, or content. Please review the privacy policy of each third-party service you use.

16. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices. The updated version will be posted on this page and the “Last updated” date will be revised.

17. Contact us

For privacy questions, requests, or complaints, contact Yangzhou Shunxin Intelligent Technology Co., Ltd. (扬州舜鑫智能科技有限公司), trading as SXFireplace, using the email, telephone number, or postal address listed in Section 1.